Privacy Policy

PRIVACY STATEMENT - Events, Classes and Tournaments

Who is collecting your private information?

Chess World (Australia) Pty Ltd (trading as Kids Unlimited, Chess Kids, Chess World, Mind Sports or National Interschool Chess Championships) is the company collecting your private information. Our ABN is 41 118 087 862 and you can contact us by phone on 1300 424 377 or email info@chessworld.com.au.

How can I access my private information?

You may contact us during working hours (9am-5pm) to request access to private information we hold about you.

Why are you collecting private information?

Kids Unlimited / Chess Kids collects and uses Personal Information about you primarily to supply you with the products and services you order from it and its related companies (Chess Group Companies). Kids Unlimited also collects and uses Personal Information for related (or secondary) purposes including:

  • billing and account management;
  • business planning, service improvement and product development; and
  • to provide you with information about promotions, as well as the products and services of Chess Group companies and other related organisations.

What are the consequences of not providing the information requested?

It is a condition of entry that you provide information requested and consent to our partial disclosure as detailed in this document. If you wish to participate in any of our events, activities or purchase a product, but have concerns about the collection or use of your private information please contact us on 1300 424 377 – wherever practical we will try to address those concerns to enable your participation in our events.

Who will we disclose this information to?

Kids Unlimited may disclose Personal Information about you (for the purposes set out in this document) to:

  • any of the Chess Group related companies;
  • Kids Unlimited (or related business) agents, dealers, contractors and franchisees;
  • Kids Unlimited suppliers who need access to the Personal Information to provide us with services, enabling Chess Group companies to supply you with the products and services you have ordered; and
  • joint venture partners of the Chess Group companies or any of them.

Player lists and results of our events, including your name, the school you attend and possibly an implied year of birth, will be released to the public domain via print publications and/or one of our websites.

We (or a 3rd party) may capture photographic or video images of you at the event you participate in. You agree that all rights to these images, sounds or text are the sole property of Chess World (Australia) and you make no claim over them. These images, photos or text (perhaps with first-name identification) may be published on our website, in news media (newspaper, TV etc), sold to a 3rd party or published in print publications. (Please advise us by email if you do not wish your child to be photographed).

By entering this event you consent to our disclosing your private information in this way.

Financial Information:

We use third party payment processing companies ("Payment Processors") who collect and store financial information, such as your payment method (valid credit card number, type, expiration date or other financial information), and their use and storage of that information is governed by the Payment Processors' applicable terms of service and privacy policy. Collected billing information is used for the purposes of processing billing payments and fraud detection.

When and how can you opt out?

If you wish only to receive communications that are account-related or legally required, you may request not to receive other communications (ie you may “opt out”). If you wish to make a request to opt-out, you can do so at any time by letting us know of your request by contacting our customer service line on 1300 424 377. If you provide Kids Unlimited with an opt-out request, we will activate your request as soon as reasonably possible after receiving it. Kids Unlimited will not charge you for processing a request to opt-out.

This Privacy Statement may change from time to time particularly as new regulations are introduced. Any changes to the Kids Unlimited Privacy Statement will be highlighted in this area from time to time.

This policy was last updated on 3 November 2016.

PRIVACY STATEMENT – Websites

Please read for information on privacy safeguards on our web sites. This includes information as to how we collect, use and disclose information gathered on our web sites, including the use of cookies.

What Personal Information does Kids Unlimited collect?

The types of personal information that Kids Unlimited records will depend on your usage of our site. If you carry out a transaction online or send us an email, we will record information that may differ from the information collected if you simply visit our site.

i) Purchasing products or services.

If you purchase products or services or apply to become a Kids Unlimited customer, Kids Unlimited requires you to provide certain details so that we can establish an account and provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase or setting up the account. Kids Unlimited requires this information to help us process and manage your account.

If you purchase a product or service Kids Unlimited also requires your credit card details in order to process the purchase. We may also request information about you in order to help you decide which product or service would best suit your needs.

ii) Paying your account online or making other enquiries about your account.

If you pay your account online, Kids Unlimited requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your account you will be required to provide your account details, password and contact details so that your inquiry can be resolved as soon as possible.

iii) General requests.

You can use the online forms for a number of other purposes such as to request further information about other products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact information and information about any existing account. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you.

When you are carrying out a transaction or simply making a query, Kids Unlimited may also ask for information such as details about yourself or your company in order that we can better tailor services to your needs and provide you with information about a range of services you might be interested in.

Kids Unlimited may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide us with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.

iv) Navigation Information

Each time you visit the Kids Unlimited web site, anonymous navigation information is collected by our servers. This information includes:

  • the type of browser and operating system you are using;
  • the address of the referring site (i.e. the previous site you had visited) and the website you leave our site to visit;
  • the date and time of your visit;
  • your server’s IP address (a number which is unique to the machine); and
  • the address of the pages you accessed.

This provides Kids Unlimited with information about how the web site is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users.

In addition, this web site, like many others, uses cookies. A cookie is a piece of information that the website sends to your browser and which is stored on your hard disk. A cookie helps to identify your browser to the website when you return to visit the site and identifies the previous requests your browser has made. This allows the site to be tailored to you on your return visits. Cookies cannot identify you personally. If you do not wish to receive cookies it is likely that you can disable their use by altering the security settings on your web browser however this may impede your ability to use parts of the site. Your web browser might also contain a mechanism that warns you that a site you are visiting makes use of cookies.

What Happens with Your Personal Information?

The personal information collected from you at this site is or may be used:

  • for billing purposes;
  • to maintain your account;
  • to notify you about other or new services or promotions from time to time;
  • to provide customer support;
  • in order to provide you with the products, services or information you have requested.

Aspects of these functions may be outsourced to third parties who are only authorised by Kids Unlimited to use this information for these purposes. Kids Unlimited may also use its customer database, including information provided by you through this web site, to distribute information about other related services and other organisations’ services to you. If at any time you no longer wish to receive email or postal communications from us or from associated third parties, you can contact Kids Unlimited customer service at any time and make an ‘opt out’ request, as per details at the end of this Statement.

Information collected on this site may also be combined and de-identified to provide Kids Unlimited with anonymous demographic and usage information. Kids Unlimited can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.

In addition, anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of our customers. Statistical information is not disclosed in connection with your personal information.

Will personal information be given to anyone else?

Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service. You should check the terms and conditions of individual products and services for information about disclosures. Information collected at this site may be disclosed to third parties where functions are being outsourced. Kids Unlimited may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

Access and Correction

Once you have registered as a Kids Unlimited customer, you may access your account details and correct your personal information, by contacting our customer service team. If you are not a customer of Kids Unlimited, you may still request access to any personal information we may have collected from you through this web site. You can lodge an access request with customer service at any time as per the details at the end of this Statement.

Are personal account details safe when being transmitted?

We strive to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind appropriate security and firewall protection.

Kids Unlimited secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. However, while Kids Unlimited maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

Are personal account details stored safely?

Kids Unlimited takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Kids Unlimited only permits your details to be accessed by authorised personnel.

Links to other sites

Kids Unlimited provides links on its website to other sites. These sites may have different privacy policies than those of Kids Unlimited and you are advised to check the privacy policies on those sites.

Contacting Kids Unlimited

We are concerned to ensure that your Internet experience is a safe and enjoyable one. If you have any questions or comments about this Privacy Statement you can contact Kids Unlimited at:

Kids Unlimited customer service on:

Telephone: 1300 424 377

By mail: 758 North Rd, Ormond, VIC 3204.

Changes to this Privacy Statement

This Privacy Statement may change from time to time particularly as new industry codes are introduced. Any changes to Kids Unlimited's Privacy Statement will be highlighted in this area from time to time.

This policy was last updated on 3 November 16.